top of page

TERMS &
CONDITIONS

1. Services Provided

  • 1.1. We offer the following services:

    •    a. Rental of Christmas lights and/or ornaments

    •    b. Professional installation of rented and/or customer-supplied lights

    •    c. Maintenance of lights during the rental period

    •    d. Removal of lights after the holiday season

​

2. Booking and Payment

  • 2.1. Booking: To secure a booking, a deposit will be required at the time of reservation, with the amount determined on a case-by-case basis

  • 2.2. The booking deposit becomes non-refundable after seven (7) calendar days from the date of payment.

  • 2.3. In the event of cancellation by the Buyer after this period, the deposit shall be retained by the Seller as liquidated damages.

  • 2.4. Payment: The remaining balance will be due by a date agreed upon at the time of booking.

  • 2.5. Methods: Payment methods will be specified at the time of booking and may vary.

  • 2.6. Late Payments: Late payment fees will be applied on a case-by-case basis inline with Bank of England interest rate.

​​

3. Rental Period

  • 3.1. The rental period will be determined on a case-by-case basis, with specific start and end dates agreed upon at the time of booking.

  • 3.2. Extensions to the rental period may be available upon request and will incur additional charges.

  • 3.3. The hire agreement terminates on the day of removal or the 31st January (the end date) whichever comes first.

  • 3.4. Decorations are considered to be "on hire" until they back in possession of Devine and all outstanding invoices relating to the hire are paid in full without any unauthorised deductions.

  • 3.5. During removal Devine will inspect and document any damage caused during the hire period which the hirer will be liable for.

  • 3.6. If the hirer retains any of Devine's property beyond (the end date) they will incur a pro rata charge of 10% a month of the hire contract value until the items are returned.

  • 3.7. Should the hirer contract a third party to remove Devine's property they will require written permission.

  • 3.8. If removed without written permission the hirer will incur a charge equal to double the original contract value, due within 60 days of the initial installation date.

​

​​​

4. Customer Responsibilities

  • 4.1. Access: You must provide access to your property for installation, maintenance, and removal.

  • 4.2. Electricity: Ensure electrical outlets are in working condition and can support the lighting setup.

  • 4.3. Modifications: Do not modify or relocate the installed equipment.

​

​​

5. Damage and Liability

  • 5.1. Customer Liability: You are solely responsible for any damage to the rental equipment or property caused by negligence, misuse, or failure to follow our instructions for proper use. This includes, but is not limited to, repairs, replacement costs, and any associated fees required to restore the equipment to its original condition.

  • 5.2. Company Liability: We are not liable for any injury or damage caused by the rental equipment, except in cases of gross negligence or wilful misconduct by us.

  • 5.3 Reporting Property Damage:
    To ensure compliance with UK law, you must notify us in writing of any claims for property damage caused by our actions within 7 days of the incident. Failure to report within this time frame may result in us being unable to investigate the matter effectively and we will not accept liability for any claims made after this period.

​

​​

6. Maintenance and Support

  • 6.1. We will provide maintenance during the rental period. Please contact us at info@devinedecorations.com for any issues.

  • 6.2. Maintenance services can be provided; however, any maintenance required as a result of damage or misuse by the hirer will be charged at £50 per hour, plus the cost of any necessary parts, travel, parking and specialist services or labour. These charges will be invoiced with a detailed breakdown provided.

​​

7. Termination and Cancellation

  • 7.1. Customer Cancellation: Cancellations must be made in writing 48 hours before the start date. The deposit is non-refundable.

  • 7.2. Company Termination: We reserve the right to terminate the agreement and remove all rented equipment if payment is not received on time or if the equipment is misused.

​

​​

8. Security Deposit

  • 8.1. A security deposit will be required, the amount of which will be determined on a case-by-case basis. Refunds will be issued at our discretion within a specified period following the rental period, provided there is no damage to the equipment.

​

​​

9. Personal Guarantee

  • 9.1. If a personal guarantee is provided, the guarantor agrees to personally guarantee the full performance and payment of all obligations under this agreement.

​

​​

10. Governing Law

  • 10.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

​

​​

11. Dispute Resolution

  • 11.1. In the event of any dispute, the parties agree to attempt to resolve the dispute through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure before pursuing any other remedy available to them.

​

​​

12. Entire Agreement

  • 12.1. These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.

​

​​

13. Amendments

  • 13.1. These Terms may be amended only by a written instrument signed by both parties.

​

​​

14. Contact Information

  • 14.1. For any queries or support, please contact us at:

​

TERMS AND CONDITIONS OF BUSINESS

​

QUOTATIONS, ESTIMATES, AND PROPOSALS

  1. Non-Binding Nature
    Quotations and proposals provided by Devine Works Limited are issued without commitment. No binding contract shall exist between Devine Works Limited ("the Seller") and the customer ("the Buyer") unless:
    a. The Buyer submits a written order using the Devine Works Limited Order Form.
    b. A non-refundable booking deposit of 10% to 50% of the total order value is paid in full.

  2. Deposit Terms

    • The booking deposit becomes non-refundable after seven (7) calendar days from the date of payment.

    • In the event of cancellation by the Buyer after this period, the deposit shall be retained by the Seller as liquidated damages.

  3. Validity of Costs
    Costs contained in any quotation or proposal are valid only as guidance and are based on the prices ruling at the date of issue.

    • The contract price will be the current agreed price at the time the order is placed.

    • Unless explicitly stated, prices exclude VAT, which will be applied at the prevailing rate upon invoicing.

  4. Optional Features
    To improve slip resistance, 1mm clear crushed glass can be added to wet resin. If the Buyer requires this feature, written confirmation must be provided via text or email no later than five (5) working days before the scheduled installation date.

  5. Acceptance of Orders

    • All orders are deemed an offer by the Buyer to purchase Goods or Goods and Services under these Terms and Conditions.

    • The Seller reserves the right to decline any order at its sole discretion.

  6. Stock Availability

    • If ordered Goods are unavailable, the Buyer will be notified and offered the choice to wait for stock availability or accept an alternative product.

 

QUOTATION, ESTIMATE, AND PROPOSAL ADJUSTMENTS

  1. The total charges outlined in any estimate are subject to revision under the following circumstances:
    a. If the Buyer requests additional work not included in the original estimate.
    b. If material costs increase after the estimate date.
    c. If unforeseen circumstances or necessary additional works arise that could not have been reasonably anticipated.
    d. If an error in the estimate preparation significantly affects the quoted cost.

  2. The Seller will communicate any required revisions to the Buyer for approval before proceeding with additional work or adjustments.

​

PRICE AND PAYMENT TERMS

  1. Pricing

    • The price of Goods or Services will be as stated in the relevant quotation or order form.

    • Prices may include or exclude VAT, as specified.

  2. Delivery Charges

    • Any applicable delivery charges will be explicitly stated in the quotation or order form.

  3. Payment Terms

    • Payment of the total purchase price, inclusive of VAT and additional charges, must be made within 28 days of receiving the Goods or completion of the Services unless otherwise agreed.

    • Payment terms are subject to the Seller’s credit-checking procedures.

  4. Additional Terms

    • No main contractor’s discount is included in the quotation.

    • Retentions will not be held against Devine Works Limited unless expressly agreed in writing.

    • For any remedial works required due to circumstances beyond the Seller’s control or post-completion events, full payment of the final invoice must be made before additional work can commence.

​

COMMERCIAL AND DOMESTIC PROJECT PAYMENT TERMS

  1. Deposit

    • A deposit of 10% to 50% is required upon instruction to confirm the booking. This deposit becomes non-refundable after seven (7) calendar days.

  2. Payment Compliance

    • Payment terms comply with the requirements of the Housing Grants, Construction and Regeneration Act 1996 (the "Construction Act").

  3. Final Payment and Variations

    • The Buyer must settle all invoices, including variations and additional works, in accordance with these Terms before any further works are undertaken.

​

LEGAL JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

bottom of page